Organizational optimization is an important part of any business. Without it, things can fly under the radar - whether it be monetarily, in productivity, or otherwise. It’s the reason why automation is such a hot topic, and why just about every business sees the benefit in automating basic processes. With automation being our primary focusing, we’ve come up with a lot of ways to reduce unnecessary processes, not least among them unnecessary human interaction through the command line.

Automated Commands allow the flow of a case to turn from a complex maze of time-consuming lookups into a lightning fast, human readable presentation of all information relevant to the case.

What are Automated Commands?
Automated Commands are all the same commands in your toolset, but without the business of manually applying them. Cases will automatically have a desired command or string of commands applied to them when created or called upon. These commands can vary from simple case reassignment to a long chain of lookups, case status changes, automatic triage, automated data aggregation, and more.

One massive advantage to the automation of commands is in the time saved through doing so. Not only does the lack of command input mean saved time during case investigation, but the aggregation of information in a single comment visible to the investigator, for example, offers a hands-off investigation with a quick resolution. In the case that an analyst is not needed for a specific situation, a case resolution could conceivably be completely automated.

How Do Automated Commands Improve Security?
As with all automation, automated commands can allow for quicker case triage and increased precision. More tasks can be performed at once, like lookups for IP reputation or file scans. In this sense, more security checks can be performed faster, opening the way for analysts to finish the job or for the lower priority cases to be moved out of the way.

Beyond speed improvements, the application of multiple commands at once can mean an improvement in accuracy. Fewer cases of human error may be seen with information merged onto a single page - with less information for a human operator to manage, it’s less likely that mistakes will be seen.

Of course, automated commands can also be used to directly improve security through automated whitelisting or blacklisting depending on the environment.

Where Can I Use Automated Commands?
While automated commands are a broad concept, there are some key situations in which they have been previously tested:

  • Salesforce/Google Workspace (formerly G Suite)/Other Third Party Triage - Using an integration for almost any service, logins or activity performed by users in these services can be effectively triaged with little to no interaction from a human.
  • Fast IP Lookups - Through sites like AbuseIPDB or Cisco’s Talos IP Lookup, IP addresses can quickly be searched and their details gathered into a reputation score. This action can allow for quick reference of an IP’s reputation from multiple sources.
  • Quick Case Assignment - Through either triage or through set case status, a case can be quickly assigned to a user or its status may be changed.

Though this is a small sampling, it shows how many effective situations automated commands have been tested in.


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